Shipping policy
🇺🇸 US ORDERS
SHIPPING POLICY
When your order ships depends on the shipping method you select. Shipping time and transit time are separate: shipping time is when we hand your package to the carrier; transit time is how long the carrier takes to deliver it afterward.
All order cutoff times use Eastern Time (ET), including daylight saving time when applicable.
WHAT IS A BUSINESS DAY?
Our business days are Monday through Friday, excluding our company closures listed below. We do not ship orders on weekends or company closure dates.
A shipping business day also requires pickup service from the carrier you selected. For USPS orders, skip USPS holidays. For UPS orders, skip UPS holidays and any date when pickup is unavailable for the selected UPS service. If our shop is open but your carrier is closed, your order ships on the next eligible shipping business day.
Orders placed on weekends or company closure dates ship on the next eligible shipping business day for the selected carrier.
The schedules below apply to in-stock orders with completed payment and a valid shipping address. If an order requires payment verification, an address correction, or has an item availability issue, shipping may be delayed until the issue is resolved. We will contact you if additional information is needed.
🚚 SHIPPING METHODS & ORDER CUTOFFS
FREE STANDARD SHIPPING (USPS)
US orders with a merchandise subtotal of $99 or more after discounts, before taxes and shipping charges, qualify for free Standard Shipping via USPS Ground Advantage. Free Standard Shipping replaces the paid Standard Shipping option at checkout when your order qualifies.
Free shipping covers the Standard Shipping service only. Priority Mail and UPS upgrades are available for the additional charge shown at checkout. Separate orders cannot be combined to meet the free shipping threshold.
- Ships: Next USPS shipping business day, excluding weekends, USPS holidays, and company closures.
- Order cutoff: No same-day shipping cutoff applies. Orders placed at any time on a USPS shipping business day ship the following USPS shipping business day. Orders placed on weekends, USPS holidays, or company closure dates ship on the next eligible USPS shipping business day.
- Estimated transit: 3–5 business days after shipment, as shown at checkout. Transit time is not guaranteed.
- PO boxes: Accepted.
STANDARD SHIPPING (USPS)
Ships via USPS Ground Advantage. The shipping charge is shown at checkout for orders that do not qualify for free Standard Shipping.
- Ships: Next USPS shipping business day, excluding weekends, USPS holidays, and company closures.
- Order cutoff: No same-day shipping cutoff applies. Orders placed at any time on a USPS shipping business day ship the following USPS shipping business day. Orders placed on weekends, USPS holidays, or company closure dates ship on the next eligible USPS shipping business day.
- Estimated transit: 3–5 business days after shipment, as shown at checkout. Transit time is not guaranteed.
- PO boxes: Accepted.
PRIORITY MAIL (USPS)
- Ships: Next USPS shipping business day, excluding weekends, USPS holidays, and company closures. Selecting Priority Mail does not provide same-day shipping.
- Order cutoff: No same-day shipping cutoff applies. Orders placed at any time on a USPS shipping business day ship the following USPS shipping business day. Orders placed on weekends, USPS holidays, or company closure dates ship on the next eligible USPS shipping business day.
- Estimated transit: 2–3 business days after shipment, as shown at checkout. Transit time is not guaranteed.
- PO boxes: Accepted.
UPS GROUND
- Ships: Same business day for orders placed and paid before 12:30 PM ET, Monday–Friday, when our shop is open and pickup is available for the selected UPS service.
- At or after 12:30 PM ET: Ships the next eligible UPS shipping business day. Weekend, company closure, and UPS pickup holiday orders also ship on the next eligible UPS shipping business day.
- Estimated transit: The number of business days shown at checkout, starting after shipment. Transit time varies by destination and is not guaranteed.
- Address requirement: A valid street address. No PO boxes.
UPS 2ND DAY AIR
- Ships: Same business day for orders placed and paid before 12:30 PM ET, Monday–Friday, when our shop is open and pickup is available for the selected UPS service.
- At or after 12:30 PM ET: Ships the next eligible UPS shipping business day. Weekend, company closure, and UPS pickup holiday orders also ship on the next eligible UPS shipping business day.
- Estimated transit: 2 business days after shipment, not 2 days after placing your order. Transit time is not guaranteed under the currently applicable UPS service guarantee.
- Address requirement: A valid street address. No PO boxes.
UPS NEXT DAY AIR SAVER
- Ships: Same business day for orders placed and paid before 12:30 PM ET, Monday–Friday, when our shop is open and pickup is available for the selected UPS service.
- At or after 12:30 PM ET: Ships the next eligible UPS shipping business day. Weekend, company closure, and UPS pickup holiday orders also ship on the next eligible UPS shipping business day.
- Delivery: Next UPS business day after shipment, by end of day, subject to service availability and the UPS Service Guarantee terms, conditions, exclusions, and any applicable suspension.
- “Next Day” means after shipment: It does not mean the day after you place your order if the order misses the cutoff or cannot ship because of a weekend, company closure, or UPS pickup holiday.
- Address requirement: A valid street address. No PO boxes.
UPS currently defines end of day for Next Day Air Saver as 11:59 PM at the delivery destination. This service does not promise morning delivery. See the UPS Service Guarantee for current coverage and exclusions.
⏱️ HOW TO COUNT TRANSIT TIME
Transit time starts after the carrier picks up your package. The pickup day is not counted as transit day one. Creating a shipping label or sending a shipping confirmation does not mean the carrier has picked up the package.
For planning purposes, count Monday–Friday and exclude holidays or service-specific delivery closures observed by the selected carrier. USPS holidays do not count toward USPS transit estimates; they do not automatically stop UPS transit. Our company closures affect when we ship an order, but do not stop transit once the package is with a carrier that is operating. Saturday or Sunday delivery is not promised by the shipping methods listed here, even if a carrier occasionally delivers on those days.
For example, assuming no holidays or carrier delays:
- A UPS Next Day Air Saver order placed Friday before 12:30 PM ET ships Friday for delivery Monday.
- A UPS Next Day Air Saver order placed Friday at or after 12:30 PM ET ships Monday for delivery Tuesday.
- A UPS 2nd Day Air order placed Monday before 12:30 PM ET ships Monday with estimated delivery Wednesday.
Delivery estimates depend on the service, destination, and carrier operating schedule. Remote locations, Alaska, Hawaii, and US territories may require additional transit time.
📬 PO BOXES & SHIPPING ADDRESSES
For PO box delivery, select Free Standard Shipping (USPS), Standard Shipping (USPS), or Priority Mail. UPS Ground, UPS 2nd Day Air, and UPS Next Day Air Saver require a valid street address. These UPS services also do not accept APO or FPO addresses.
If you select UPS for a PO box or another unsupported address, we will need a valid street address before shipping. The shipping schedule begins once the address issue is resolved; the UPS cutoff still applies.
Before placing your order, review your shipping address carefully, including apartment, suite, or building numbers. Check your order confirmation immediately and contact us as soon as possible if you find an error.
Address change requests are not confirmed until we acknowledge that the change has been made. Changes after shipment may not be possible and may result in delays or additional carrier charges.
Comfort-Truss is not responsible for incorrect delivery caused by an incorrect or incomplete address provided at checkout. Additional shipping or address correction charges resulting from a customer-provided address error are the customer's responsibility.
📦 DELIVERY DELAYS & SHIPPING REFUNDS
After carrier pickup, Comfort-Truss does not control the movement or delivery timeline of your shipment. Carrier delays, severe weather, natural disasters, transportation disruptions, and other circumstances can affect delivery.
For non-guaranteed services, missing an estimated delivery date alone does not qualify for a shipping-charge refund. This applies to Free Standard Shipping, Standard Shipping, Priority Mail, UPS Ground, and UPS 2nd Day Air.
For UPS Next Day Air Saver, late-delivery shipping refund requests are subject to the UPS Service Guarantee in effect for the shipment. A delay does not automatically qualify for a refund. Please contact us promptly so we can review eligibility and submit any qualifying request within UPS's claim deadline. If UPS approves and reimburses eligible shipping charges, we will refund the corresponding amount to you, up to the shipping charge you paid. Product charges are not refunded solely because of a delivery delay.
If tracking shows a package as delivered but you cannot locate it, check the delivery location and contact us promptly. We will assist with a carrier investigation when applicable. Comfort-Truss is not responsible for theft or loss after a package has been correctly delivered to the address provided at checkout. A delivered scan can be reviewed through the carrier investigation process.
🌍 INTERNATIONAL ORDERS
International orders ship on the next eligible shipping business day when our shop is open and pickup is available from the selected carrier. No same-day shipping cutoff applies. We use FedEx International Priority, USPS Priority Mail International, or USPS First Class International, depending on the shipping method selected at checkout.
International delivery estimates begin after carrier pickup and do not include additional customs clearance time. If your order ships via USPS, it is transferred to your country's local postal service upon arrival. Tracking updates may become limited, and delivery may take 30 days or longer, depending on the destination and customs processing.
- Duties, taxes, and import fees are the buyer's responsibility and are separate from the shipping charge paid at checkout.
- The buyer is responsible for providing an accurate shipping address and responding to customs or carrier requests needed to complete delivery.
- A package that is undeliverable because of unpaid duties or an incorrect customer-provided address may be destroyed by customs. No refunds will be issued for packages destroyed for these reasons.
📅 COMPANY CLOSURES & CARRIER HOLIDAYS
2026 COMFORT-TRUSS COMPANY CLOSURES
Our shop is closed on the dates below. No orders ship on these dates, even if a carrier is operating. We observe Independence Day on July 4, not July 3.
| Date | Holiday |
|---|---|
| January 1 (Thursday) | New Year's Day |
| May 25 (Monday) | Memorial Day |
| July 4 (Saturday) | Independence Day |
| September 7 (Monday) | Labor Day |
| November 11 (Wednesday) | Veterans Day |
| December 25 (Friday) | Christmas Day |
2026 USPS SHIPPING HOLIDAYS
USPS shipments do not ship on the dates below, even when our shop is open. These dates are excluded when counting USPS transit estimates. USPS-only holidays do not prevent UPS shipping when our shop is open and UPS pickup is available.
| Date | Holiday |
|---|---|
| January 1 (Thursday) | New Year's Day |
| January 19 (Monday) | Martin Luther King Jr. Day |
| February 16 (Monday) | Presidents Day |
| May 25 (Monday) | Memorial Day |
| June 19 (Friday) | Juneteenth National Independence Day |
| July 4 (Saturday) | Independence Day |
| September 7 (Monday) | Labor Day |
| October 12 (Monday) | Columbus Day / Indigenous Peoples' Day |
| November 11 (Wednesday) | Veterans Day |
| November 26 (Thursday) | Thanksgiving Day |
| December 25 (Friday) | Christmas Day |
UPS HOLIDAYS & SERVICE-SPECIFIC PICKUP CHANGES
For 2026, regular UPS pickup and delivery are unavailable on New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. UPS operates on Presidents Day, Juneteenth, Columbus Day / Indigenous Peoples' Day, and Veterans Day; however, our shop is closed on Veterans Day.
UPS may also limit specific services around holidays. In 2026, UPS Ground pickup is unavailable on December 24 and December 31; UPS Air pickup on those dates requires advance arrangements. Our normal same-day cutoff does not override a carrier pickup restriction. When pickup is unavailable, the order ships on the next eligible shipping business day for that service.
For transit timing, use the carrier's delivery schedule: a pickup restriction does not necessarily mean delivery is also suspended. Current schedules are available from USPS and UPS.
